Our Shipping & Return Goals
Our mission at Head West is to provide customers satisfaction with every order placed. For any questions and concerns, please email us at [email protected]
Our Return Policy
We will gladly accept returns on new merchandise as long as it is sent back unworn and in acceptable condition (free from wear, stains, odor, and any condition that would prevent the item from being sold as new) and with all original tags attached within 30 days of purchase.
- Please return the item with a note or email as to why you are returning it, and we will credit your original form of payment (excluding applicable shipping costs).
- Please note that we do not cover any shipping costs for returns sent back to our store. We also do not cover any shipping costs for exchanges.
To send returns back, please send them to this address:
Attn: Online Return
24 West Main Street
Bozeman, Montana, 59715
Email: [email protected]
- Head West does not accept returns on one-of-a-kind, vintage, or sale items. We do our best to be accurate about condition and measurements but these pre-owned items are non-returnable.
- All sale items are final.
- International customers are responsible for both incoming and outgoing shipping costs, duties, custom fees, and taxes on returned items.
- All items purchased at Head West's brick-and-mortar location are eligible for store credit or exchange only.