Our Shipping & Return Goals
Our mission at Head West is to provide customers satisfaction with every order placed. For any questions and concerns, please email us at [email protected].
Our Return Policy
We will gladly accept returns for STORE CREDIT or EXCHANGE ONLY. Returns must be made within 30 days of purchase with receipt.
All returns need to be:
- Clean
- Unworn with original tags attached
- Accompanied by receipt for in-store returns
Sale and vintage items are FINAL SALE and returns of any kind will not be accepted.
Holiday Return Policy: We have temporarily extended our 30 day policy for any new merchandise (excluding SALE and VINTAGE items) purchased between Nov. 1 and Dec 24, 2023 - items may be returned for store credit until Jan 14, 2024. All other details noted in our return policy still apply.
To return an online order:
- Please return the item with a note or email as to why you are returning it, and we will issue you a store credit (excluding applicable shipping costs).
- Please note that we do not cover any shipping costs for returns sent back to our store. We also do not cover any shipping costs for exchanges.
To send returns back, please mail to this address:
Head West
Attn: Online Return
24 West Main Street
Bozeman, Montana, 59715
Phone: 406-587-2153
Email: [email protected]
International customers are responsible for both incoming and outgoing shipping costs, duties, custom fees, and taxes on returned items.
Contact Us
For any questions about our return policy, orders placed, and shipping questions, please email us at
[email protected] or call us at 406-587-2153.